Hello HomeAdvisor subscribers and fans!  My name is Rochelle Sanchirico, and I’m the VP of Marketing for mHelpDesk.  mHelpDesk is field service software, designed to help service professionals with lead management, scheduling, invoicing, and just about everything that comes after receiving HomeAdvisor’s high quality leads. We’re committed to helping field service businesses get organized and win more jobs.  mHelpDesk is thrilled to be part of the HomeAdvisor family and to have the opportunity to speak to the best service professionals in the business here in the HomeSource ProGuide.

Through working with field services businesses day in and day out on their business challenges and needs, we’ve gained a lot of knowledge that we look forward to sharing here in the ProGuide.  Some of the articles and thoughts we’ll be sharing originally appeared on the mHelpDesk blog, while some of it we’ll be writing specifically for the HomeAdvisor network.  

In the meantime, I thought it might be helpful to share some of the recent posts from the mHelpDesk blog that are particularly timely and relevant for home pros:

Field Service Goes Mobile:  Learn how the roles and expectations of field service and home improvement businesses are changing as everyone spends more time on their smartphones and tablets.  What does your business need to stay ahead of the mobile field service trend?

Getting More Website Traffic:  As most homeowners shift to doing the majority of their research online, home pros need to make sure their website has all of the necessary information and leaves a great impression.  Here are some tips to create a high quality, high impact home improvement company website.

Creating a Great Invoice:  Cash flow is key in creating a strong business.  One way to support cash flow is to ensure that your invoices have all of the necessary information so that customers can pay faster.  Here, learn the key components of a great home improvement invoice.

We’ve also just kicked off a series called “Getting to Yes: Tips to Conquer the Tough Close”.  Through a series of several posts we’ll explore key ways to increase your odds of winning those tough jobs, from making the initial contact with a hard-to-reach customer to overcoming common objections.  The first post exposes how to determine a customer’s preferred communication method, and how to leave a voicemail that’s more likely to get a call back.

Thank you for letting us occupy some of your mindshare!  We look forward to sharing and learning with you.

Author: Rochelle Sanchirico, VP of marketing for mHelpDesk