Dean Granat, ServiceMagic landscaper, describes the importance establishing TRUST between homeowners and landscapers.
Questions that Build Trust
The most important word to use to describe what consumers needs to know about hiring a landscaper is TRUST. Consumers need to build this trust by asking: How long has the company been in business? Have they done work nearby and do they have references that can be checked? Consumers need to ask the appropriate questions in order to feel comfortable and trust the landscaper they hire to not only do the job but to be there when they might need them for warranty work.
Ratings and Reviews
I encourage all my potential customers to check my references and ratings before I come back for the 2nd appt. When I return with drawings, sample materials, photos, etc., I want the customer to feel like they can trust my company to do what we say we will do. Furthermore, I keep a database in my cell phone of customer references from the past 10 years. This way, I can provide references from all the way back to the start of my company.
Getting work done with a contractor is a partnership. If trust is established and work is done well with followup after the sale, the potential for a long term relationship is possible. Ok, I have used the word trust a lot in this post, but it’s really true – when that trust is established and earned both the consumer and the contractor benefit. It’s your basic win- win scenario!
About the Author, Dean Granat
Dean is part-owner of JK Designs, a landscape company in Illinois. They have been with ServiceMagic since January 2009 and have maintained a five star rating after 65 reviews. To learn more about Dean at JK Designs, click here.
To learn more about hiring a landscaper, visit ServiceMagic’s Checklist: How to Hire a Landscaping Contractor article.
Totally agree with the “trust” assertion — and I think this goes beyond landscaping as well, pertaining to all contractors. Personal referrals are absolutely imperative, and a nice portfolio goes a long way too – especially if clients are looking for ideas. I also tend to hire folks from within my local community, which not only furthers the “trust” aspect, but frankly can be a really nice way to meet more of your neighbors as well. We work together today, and we BBQ together next month!